Refunds and Returns
Item has arrived damaged or faulty
If you are not able to check your item at the time with the driver, please sign for your goods UNCHECKED
Please ensure that you check all items on receipt within 24- 48 hours and report a faulty or damaged item to us as soon as possible. Please do not assemble, dispose of packaging if any items if found to be damaged or faulty, should you do this, this is your acceptance of the goods and we are not able to replace after you have done this.
In the unlikely event that your item has arrived damaged or faulty, please contact us info@yourglamoroushome.co.uk with your order number and an explaination of the issue
Item has been delivered and you would like to return it as it is now unwanted or you have changed your mind
If your order has been conducted through our website, you have 5 days from receipt of your item(s) in which to advise us in writing that you do not want to keep the goods. Notification can be sent via email info@yourglamoroushome.co.uk
After we have acknowledged your request, we ask that you do the following to assist with uplift of the goods:
1. Ensure that the item is returned in the condition in which it was received. We will not be able to credit the goods in full if there are any signs of misuse or damaged by the customer. We are not able to accept unwanted goods back after they have been assembled by yourself. Please retain the packaging for all items as goods must be returned in their original packaging.
2. Please ensure that you return the goods to us within 14 calendar days. We do not arrange returns for items that simply unwanted. you as a customer are responsible for this.
3. We will issue a credit note to you for the amount for the goods in question.
4. Please note we cannot accept the return of the following items:
Mattresses and beds, or bedding unless un-opened and in their original packaging.
Any partially assembled items such as light fittings, unless the item is found to be faulty.
Once the goods are back at our local warehouse and have been inspected, we will confirm the credit note amount by email. Your credit note is then valid fro one year.
Any items that were bespoke made, special orders, discounted orders or package deals, for further information on this please contact us info@yourglamoroushome.co.uk
Bespoke Items or Special Orders
Your Glamorous Home commission suppliers to make wonderful bespoke furniture that are not from our normal stock specifically for you. Unless we receive your written notification to cancel within 24 hours of you receiving our first order acknowledgement e-mail, we regret to advise you that we will have to charge you a cancellation fee. The cancellation fee could be up to 15% of your order value. There is no 14 day cooling off period for an item that is being custom made or personalised once it has been received.
We regret we are unable to accept the return of these goods as they have been specially made at your request. We will be unable to refund any money taken for these orders once they have been received.
Item(s) delivered by a 3rd party Company.
If you have received your item(s) via a third party courier and you have discovered it is damaged the first step you need to take is to email us at info@yourglamoroushome.co.uk with the clear photo evidence within 24 hours of receiving the goods.
Where we have made provision to collect the item(s), the customer has a duty of care to ensure no further damage occurs to the item(s). This duty of care expires after 21 days, but where you have agreed to return the goods, your duty of care continues until you do this and could be for as long as 6 months. You are in your rights to inform us of the fault and get a full refund within 30 days. After 30 days you will not be legally entitled to a full refund if the item develops a fault.
Under the Consumer Rights Act 2015 you have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund – as long as you do this quickly and inform us via email within 48 hours s of receiving the item to info@yourglamoroushome.co.uk This right is limited to 30 days from the date you buy your item. After 30 days you will not be legally entitled to a full refund if the item develops a fault. Your Glamorous Home can refuse where we can demonstrate that your choice is disproportionately expensive compared to the cost of returning the item
Deductions from refunds – no deductions can be made from a refund from the first six months after purchase.
Naturally Your Glamorous Home endeavors to deliver all our furniture and accessories in perfect condition. As a reputable company we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. Our stores also pride themselves on having the best delivery teams in the business and they quality check all items before they are dispatched from the warehouse.
It is disappointing for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect:
All damaged items need to be reported as soon as possible, especially when a 3rd party courier has been utilised for delivery. Please inform us, where possible, on the same day of delivery so we can inform the courier of the damage that has been caused during transit. This is so we can resolve the situation for you at your earliest convenience in the hope that we can send the third party courier back to collect on the same day. Please send photos of the damage to info@yourglamoroushome.co.uk
Damaged items: Any item(s) that arrives damaged will be replaced at our own cost. We will arrange collection and delivery of a new item within 14 days after receiving your email notification that includes clear photo evidence sent to info@yourglamoroushome.co.uk All damaged items need to be reported within 2 days for you to receive a full refund. It is extremely important that you do NOT ign for the items being in good condition, if you are not able to check the items upon delivery, in this instance, you must sign for as 'UNCHECKED'
A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.
If the item is useable and you are happy to keep it, please inform us by sending an email to info@yourglamoroushome.co.uk and we will assess the damage so we can decide what steps to take next. Please can you take clear photos and type in your subject Damaged Goods when emailing us.
Clearance Items
All clearance items and non-refundable and non-returnable.
Out of Stock Items
Your Glamorous Home has a huge selection of furniture and accessories. Once we have received your order one of our team in the office will check that the item(s) is in stock. As you can imagine due to the variety of products we sell on our website, our stock fluctuates on a daily and sometimes hourly basis. We do try our very best to keep our website up to date so that we do not inconvenience or disappoint our customers. If our office team discover your item(s) is out of stock, they will contact you within 48 hours after receiving your order by either by telephone or email. Please note this timeframe may increase slightly if your ordering Friday PM and don’t forget to check your junk emails. Before the office team makes contact with you they will do their upmost to endeavor to locate the item you originally ordered from other supplier so we do not have to bother or inconvenience you in the first instance.
Should you order a mixture of stocked and not stocked items, these will be shipped at the same time unless advised otherwise by yourself.
Discontinued Products
As with the Out of Stock process your item(s) are also checked to see if they have been discontinued with our supplier if they are not stored in our large warehouse facilities. On a very rare occasion the Your Glamorous Home office team may discover the item may have been discontinued. If this situation does occur, we will contact you within 48 hours of receiving your order. Please note this timeframe may increase slightly if your ordering Friday PM and don’t forget to check your junk emails. Our knowledgeable and experienced team will contact you via telephone or email and where possible offer you a suitable alternative. Before the office team makes contact with you they will do their upmost to endeavor to locate the item you originally ordered from other suppliers so we do not have to bother or inconvenience you in the first instance. A credit note/ refund will be given if we cannot fulfill your discontinued order and an alternative cannot be sourced.
Buying seconds or damaged items
If you are buying seconds, you are entitled to a product which is undamaged and fully useable. If you knowingly buy a damaged product, the specific defect will be pointed out to you before you buy, you cannot then return the item on the basis of that defect.
Warranty
Our manufacturers offer a 1 year warranty on all products against manufacturing defects where used in accordance with the instructions. This is subject to the following exclusions:
Moving parts (mechanisms, castors, drawers)
Seating upholstery which are subject to usage related wear and tear
Where incorrect assembly occurs or use of non–recommended parts, or third party accessories not compatible with original design are used
Where the product has been tampered with by a third party or interventions by non–authorised personnel.
Where your product is covered by our warranty against manufacturing defect, we will at our discretion provide a spare part, repair, replacement or refund. Please contact us with a full description and photographs of the fault, using our damaged items form. We may arrange an engineer to inspect the item and either rectify the fault on site or advise on action required.
Where your product is no longer under warranty we will endeavour to repair or replace parts subject to availability. There may be charges outside of the warranty period these will be advised before proceeding.
Cancellations, Refunds and Returns
Product Design And Quality
Our manufacturers may occasionally alter or slightly change the design of items. Your Glamorous Home cannot accept these as faults. The majority of the furniture we purchase is hand crafted and therefore sizes are only offered as a guide. Our manufacturers reserve the right to change specification without prior notice.
IMPORTANT PRODUCT INFORMATION
To avoid any misunderstandings ourselves and our manufacturers feel that it is important to advise all customers, old and new, what they should expect from the products sold on Your Glamorous Home Website. (The Manufacturer) pride ourselves on providing exciting ranges of unusual design-led products, Many of the products are hand-made or hand-finished. This is how they are intended and the resultant variable finish is what helps to sell the product and set it apart from the mass-produced items you would expect to find in Multiples. Hand-blown glass will have bubbles and/or slight colour variations. Hand-made ceramics will vary slightly in shape and/or size. Hand-applied ceramic glazes, especially the clever reactive glazes that they often use to create special effects will have firing marks or glaze bubbles of glaze runs. These items are not in any way faulty, it is how they are intended to be. They and us feel we must point this out to you because we do want all our customers to get complete satisfaction from ranges. Occasionally some of our newer customers are not aware of or don’t know what to expect from hand-finished items. We hope this information helps.
If for any reason you need any further help or information, please don't hesitate to contact a member of our Your Glamorous Home Team by emailing us at info@yourglamoroushome.co.uk or you can find more information on our Contact Us page.